Terms and Conditions

2.1 The purpose of these General Terms and Conditions (“GTC”) is to clearly and understandably inform the buyer and provide all necessary information before entering into a contractual relationship, as well as to inform the buyer about the right of withdrawal from the contract and the complaints procedure.

2.2 These GTC regulate the rights and obligations of the parties to a distance contract or a contract concluded outside the seller’s business premises through the online store www.umwear.com.

2.3 In the case of a consumer contract within the meaning of Section 52 et seq. of the Civil Code, concluded using means of distance communication, the contractual relationship between the buyer and the seller is governed primarily by Act No. 102/2014 Coll., the Civil Code and Act No. 250/2007 Coll.

3.1 The operator of the electronic/online store is UM Crew, s.r.o., with registered office at Petzvalova 3379/67, 010 15 Žilina, Company ID: 53 928 172.

3.2 The seller is also UM Crew, s.r.o., with registered office at Petzvalova 3379/67, 010 15 Žilina, Company ID: 53 928 172.

3.3 Buyers are divided into two categories: customer and consumer.

3.3.1 Customer

A “Customer” is a consumer, a natural person not acting as a consumer, or a legal entity that has placed an order for goods from the seller under the conditions specified in these Terms and Conditions. The Slovak Republic, another state, a territorial self-governing unit or a public contracting authority pursuant to Act No. 343/2015 Coll. is also considered a customer.

3.3.2 Consumer

A “Consumer” is a natural person who is not acting within the scope of their business activity, employment or profession. Relations between the seller and the consumer are governed by the applicable legal regulations.

3.4 An electronic order means a submitted electronic form containing truthful information about the buyer, a list of ordered goods or services and the price.

3.5 A distance contract means a contract between the seller and the buyer concluded exclusively through distance communication.

3.6 A contract whose subject is the sale of goods means a contract under which the buyer acquires an item for payment.

3.7 Goods or services are all products published on the e-shop pages.

4.1 The buyer may order any goods through the e-shop where the “ADD TO CART” button is available.

4.2 Before concluding the contract, the seller will provide the buyer with all information required by law.

4.3 The buyer fills in billing/delivery details, selects the shipping and payment method and confirms agreement with the Terms and Conditions.

4.4 The created order will be registered in the system, and the buyer will be informed by e-mail notification.

• main characteristics of the goods or services,
• total price including transport, delivery and postage,
• information on the duration of the contract,
• information on any obligation of the consumer to pay the price for the performance actually provided,
• general terms and conditions.

To submit a binding order, it is necessary to click the “order with obligation to pay” button.

4.5 The validity of the order is subject to truthful and complete completion of all required data.

4.6 In the case of custom production, the order is prepared manually based on delivery and billing details obtained from the customer.

4.7 All received orders are considered a contract proposal and are binding. The contract is concluded based on the electronic confirmation of the order in the seller’s system.

5.1 Cancellation by the buyer

5.1.1 The buyer has the right to cancel the order without giving a reason at any time before it is bindingly confirmed by the seller.

5.1.2 The buyer may cancel the order free of charge within 24 hours after its binding confirmation, unless it concerns custom-made goods.

5.1.3 When cancelling a confirmed order, the buyer may be required to compensate the seller for incurred damage, especially in the case of custom production or costs already incurred.

5.2 Cancellation by the seller

The seller reserves the right to cancel the order or part of it, for example in the event of material unavailability, technical error, stock shortage or inability to bindingly confirm the order.

6.1 The price of the goods is final and stated in EUR.

6.2 Discounts, promotions and benefits are valid in accordance with their conditions only from and until the specified date or while stocks last. Unless stated otherwise, individual discounts cannot be combined.

6.3 In the case of a gift supplied with the goods without any payment, no complaint can be made regarding the gift.

7.1 Goods and services purchased in the e-shop can be paid for by:

• payment using a gift voucher,
• payment via internet banking,
• card payment through payment gateways,
• payment based on an invoice with the due date stated on the invoice,
• exceptionally, cash on delivery.

7.2 If the payable price is not paid in full, the seller has the right to suspend further deliveries of goods until payment is made.

8.1 For payments via internet banking or payment gateway, shipping is charged according to the current price list of Slovenská pošta or the courier company. For international orders, shipping costs are calculated individually.

8.2 For cash on delivery, shipping is charged according to the current price list of Slovenská pošta or the courier company. This payment option is not available for international shipping.

8.3 The company does not charge packaging fees.

8.4 The company also does not charge any payment method fees.

8.5 The seller may agree with the buyer on a procedure for sending goods or services other than the standard procedure.

8.6 The seller may send immediately available goods and deliver the remaining part of the order later, without charging additional postage other than that agreed in the order.

9.1 Each product includes a delivery period, which indicates within how many working days from the conclusion of the contract we usually dispatch the goods.

9.2 If a product states “within 3 days / within 5 days / within 7 days”, this is the usual delivery period, which may be extended in unexpected situations.

9.3 If a product states “made to order”, the delivery time is individual, as it concerns the creation of a new item according to individual requirements.

9.4 In the event of an extension of the delivery period due to material unavailability, price change or extraordinary event, the buyer will be informed in order to agree on the next steps.

9.5 The buyer is informed by e-mail about changes in the order status.

9.6 Goods are delivered via Slovenská pošta or a courier company. Personal collection is also possible by agreement.

9.7 We deliver goods within the territory of the Slovak Republic. Delivery abroad is carried out based on prior consent and agreement.

9.8 The parcel does not have to contain an invoice, Terms and Conditions and withdrawal form if these were sent electronically.

9.9 The obligation to deliver goods is fulfilled by handing over the goods to the customer or to the first carrier.

9.10 If the goods have not been delivered within 7 days after the dispatch e-mail, the buyer should contact the seller.

9.11 In the case of a consumer purchase contract, the seller is obliged to deliver the goods no later than 30 days from receipt of the order, unless the parties agree otherwise.

10.1 To print their own image, the buyer must own the licence rights to use the given graphic. If the buyer is unsure about the right to use the design, they are obliged to contact the relevant rights holder.

The buyer assumes responsibility for graphics submitted by them. The use of well-known trademarks or company logos may constitute copyright infringement. If a third party asserts claims against the operator due to infringement of rights, the buyer is obliged to release the operator from these claims and reimburse the costs of defence.

11.1 Consumer’s right to withdraw from the contract

The consumer has the right to withdraw from the contract without giving a reason within 14 days. The period expires 14 days from the day of receiving the goods.

When exercising the right to withdraw from the contract, the seller must be informed by a clear statement, for example by letter sent to UM Crew, s.r.o., Petzvalova 3379/67, 010 15 Žilina, or by e-mail to info@umwear.com.

Consequences of withdrawal

After withdrawal from the contract, payments related to the conclusion of the contract will be refunded to the consumer no later than 30 days from the date of delivery of the withdrawal notice. Payment for the goods will be refunded only after the returned goods have been received or after proof of their dispatch has been provided.

The goods must be sent or brought back no later than 14 days from the date of exercising the right of withdrawal. The direct costs of returning the goods are borne by the buyer.

11.2 When the buyer cannot withdraw from the contract

The buyer cannot withdraw, in particular, from a contract whose subject is the sale of goods made according to the buyer’s specific requirements, custom-made goods or goods intended specifically for one buyer.

Returned goods must not show signs of use, must be complete and sent together with proof of purchase if it was included in the package. Cash-on-delivery shipments will not be accepted.

11.3 Custom production before the expiry of the withdrawal period

The seller informs the buyer that by giving consent to start the production of a custom-made item before the expiry of the withdrawal period, the buyer loses the right to withdraw from the contract once the item has been fully completed.

12.1 This complaints procedure serves to ensure a fast and correct process for handling complaints.

12.2 Liability for defects

The seller is liable for defects that the sold goods have upon receipt by the buyer and for defects that occur during the warranty period. The buyer is obliged to report defects without undue delay and to inspect the goods upon receipt.

If the parcel packaging is damaged, the buyer is obliged to draw up a report with the carrier and then contact the seller with photo documentation.

12.3 Warranty period

The warranty period for goods purchased by a consumer is 24 months. The warranty period for custom production is 24 months. For a customer under the Commercial Code, the warranty period is 12 months.

12.4 – 12.8 Making a complaint

The buyer may submit a complaint in writing to UM Crew s.r.o., Petzvalova 3379/67, 010 01 Žilina, or personally at the business premises. Only goods purchased from the seller may be subject to complaint.

A complaint cannot be made for defects caused by incorrect use, storage, mechanical damage, excessive strain, neglected maintenance or normal wear and tear.

12.9 – 12.15 Buyer’s rights and complaint handling

In the case of a removable defect, the buyer has the right to free, timely and proper removal of the defect. In the case of an irremovable defect, the buyer has the right to replacement of the item or withdrawal from the contract. The seller will determine the method of handling the complaint immediately, in complex cases no later than within 3 working days, and will handle the complaint no later than within 30 days.

The seller will issue confirmation of the complaint and proof of its handling no later than 30 days from the date the complaint was made. The seller keeps records of complaints.

The consumer has the right to contact the seller with a request for remedy if they are not satisfied with the way the complaint was handled or believe that their rights have been violated.

If the seller responds negatively or does not respond within 30 days from the date the request was sent, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the competent authority, for example the Slovak Trade Inspection or another legal entity listed by the Ministry of Economy of the Slovak Republic.

Alternative dispute resolution applies only to disputes between a consumer and the seller with a value exceeding EUR 20. The alternative dispute resolution entity may require a fee of up to EUR 5 including VAT.

14.1 In the event of a proposal, comment, complaint or suggestion, the seller will deal with it without delay, taking into account its seriousness and urgency. Communication can be sent by e-mail to: info@umwear.com.

15.1 Contracts concluded through the e-shop have the nature of a consumer purchase contract or a contract for the production of a custom-made item. The most common way of terminating this contract is by fulfilling the obligations of both parties.

15.2 All relations arising between the seller and the buyer are governed by the legal regulations of the Slovak Republic.

15.3 The seller reserves the right to amend these General Terms and Conditions in the event of legislative changes.

15.4 These General Terms and Conditions are valid and effective from 17 April 2023.

15.5 By clicking the “order with obligation to pay” link, the buyer is deemed to have duly familiarised themselves with the General Terms and Conditions, studied them and accepted them.